Refund policy

Something wrong with your shirt?

If your shirt arrives damaged, misprinted or different from what you ordered, email hello@prepdex.io within 14 days of delivery with your order number and clear photos of the issue. For a confirmed problem, we’ll offer a replacement at no extra cost or a refund for the affected item, its tax and its share of the original standard shipping charge. You won’t need to return an item with a confirmed production problem.

Because each shirt is made for your order, we don’t offer returns or exchanges for a change of mind or for a size or color you selected incorrectly. Check the product’s size guide before ordering. An item we sent incorrectly is covered by the problem policy above.

Please contact us before mailing anything back. We’ll provide instructions if a return is needed. Approved refunds go back through the original payment route; processing time depends on the payment provider. This policy does not limit rights you have under applicable consumer law.

Changes and cancellations

Need to change or cancel an order? Email hello@prepdex.io immediately with your order number and the requested change. We can cancel only if we’re able to stop fulfillment in time. There is no guaranteed cancellation period after checkout. We’ll confirm whether your request was completed.

If we confirm a full cancellation before fulfillment, we’ll refund the order, including shipping and tax. Once fulfillment begins, we cannot offer a change-of-mind cancellation or change the shirt’s design, size or color. Help with a damaged, misprinted or incorrect item remains available under the returns policy.